Privacy Policy

Effective Date: January 2025

Up North Supply Co., a trade name of Up North Metal & Timber LLC ("we," "us," or "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect information when you visit our website at upnorthsupplyco.com (the "Site") or make a purchase.

Information We Collect

Information You Provide

When you place an order or interact with our Site, you may provide:

  • Name
  • Email address
  • Shipping address
  • Billing address
  • Phone number
  • Payment information (processed securely by third-party providers)

When you sign up for email updates, you provide your email address.

Information Collected Automatically

When you visit our Site, we automatically collect certain information through cookies and similar technologies:

  • IP address
  • Browser type and version
  • Device type
  • Pages visited and time spent on pages
  • Referring website
  • General location (city/region level)

We use Google Analytics to collect and analyze this information to understand how visitors use our Site and to improve our services.

How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders
  • Communicate with you about your order status
  • Respond to your questions or requests
  • Send email updates if you have opted in
  • Improve our website and customer experience
  • Detect and prevent fraud
  • Comply with legal obligations

Payment Processing

We do not store your credit card or payment account information on our servers. All payment transactions are processed securely through Stripe and PayPal. These providers have their own privacy policies governing how they handle your payment information.

  • Stripe Privacy Policy: https://stripe.com/privacy
  • PayPal Privacy Policy: https://www.paypal.com/us/legalhub/privacy-full

Cookies and Tracking

Our Site uses cookies and similar technologies to:

  • Enable core site functionality
  • Remember your preferences
  • Analyze site traffic and usage (via Google Analytics)

You can control cookies through your browser settings. Disabling cookies may affect site functionality.

Google Analytics

We use Google Analytics to understand how visitors interact with our Site. Google Analytics collects information anonymously and reports website trends without identifying individual visitors. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on: https://tools.google.com/dlpage/gaoptout

Information Sharing

We do not sell, rent, or trade your personal information to third parties.

We may share your information with:

  • Service providers who help us operate our business (payment processors, shipping carriers, email services) — only to the extent necessary to provide their services
  • Legal authorities if required by law, legal process, or to protect our rights, property, or safety

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including to complete transactions, provide customer support, and comply with legal obligations.

Order records are retained for accounting and legal compliance purposes.

Your Rights

You may:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information (subject to legal retention requirements)
  • Opt out of marketing emails at any time by clicking the unsubscribe link

To make a request, contact us at the email address below.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Children's Privacy

Our Site is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of the Site after changes are posted constitutes acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Up North Supply Co.

A DBA of Up North Metal & Timber LLC

Email: Crew@upnorthsupply.com